Your Data, Your Rights
Here’s how we protect your information and keep your trust.
Privacy Policy
This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to Kozi Platform and use of our services.
Table of Contents
Introduction
Welcome to Kozi Rwanda, a platform committed to connecting job seekers with trustworthy employers across homes, businesses, and industries. Your privacy is very important to us, and this Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our
services — whether through our website, mobile application, WhatsApp channel, or any other official Kozi platform.
By accessing or using our platform, you agree to the terms of this Privacy Policy. We encourage you to read it carefully so you understand what data we collect, why we collect it, how we use it, and the choices available to you.
Kozi serves a diverse community including:
Our mission is not only to facilitate safe and dignified job connections but also to protect the personal data of everyone involved. This Privacy Policy applies to all users and visitors of the Kozi platform regardless of their role.
Information We Collect
At Kozi Rwanda, we collect only the information that helps us match job seekers with real opportunities and ensure safe, professional, and trusted hiring for individuals, families, and businesses. This section explains what we collect, why we collect it, and how we use it to support both workers and employers.
At Kozi Rwanda, we collect only the information that helps us match job seekers with real opportunities and ensure safe, professional, and trusted hiring for individuals, families, and businesses. This section explains what we collect, why we collect it, and how we use it to support both workers and employers.
1. Personal Identification Details
What we collect:
Why we collect it:
To verify your identity, prevent fraud, personalize your experience, and ensure you’re matched with suitable jobs or workers in your area.
2. Payment & Transaction Data
What we collect:
Why we collect it:
To facilitate worker salary payments, process invoices, and ensure transparency for both parties. For clients, we allow flexibility in payments to Kozi while we manage payroll for the worker.
3. Device & Usage Information
What we collect:
Why we collect it:
To understand how users interact with the platform and improve our website and app experience. We may also use this to prevent misuse or detect suspicious behavior.
4. Uploaded Content & Communication
What we collect:
Why we collect it:
To understand how users interact with the platform and improve our website and app experience. We may also use this to prevent misuse or detect suspicious behavior.
5. Payment & Transaction Data
What we collect:
Why we collect it:
6. Uploaded Documents & Conversations
What we collect:
Why we collect it:
How We Use Your Information
At Kozi Rwanda, we use the information you provide to help match you with the most suitable job or worker based on your preferences, skills, and location. This allows us to deliver a smooth, professional, and secure experience for both job seekers and employers. Your data is also used to send job alerts, interview requests, training opportunities, or other important updates via email, SMS, or WhatsApp. We follow up on job performance to ensure satisfaction and accountability on both sides, and we use your information to process payments or offer technical support when needed. Some data may also be used to promote workers or listings through Kozi’s premium features to boost visibility. Additionally, we may process certain data to comply with labor regulations or fulfill official legal requests.
What We Do Not Do
Kozi is committed to protecting your privacy. We do not sell your personal information to any third parties under any circumstances. We do not share your full information without your consent, and we do not allow employers or companies to contact you directly outside Kozi unless you have agreed to it. Your contact with clients is only made through the secure channels of the Kozi platform.
Data Sharing Practices
In order to deliver our services, we may share limited information with trusted parties. This includes sharing your job profile with potential employers, and sharing job details with verified workers who are shortlisted. We may also work with service providers such as mobile money processors, cloud storage companies, or communication tools that help us serve you. In certain cases, we may be legally required to share your information with authorities, but only under valid legal conditions.
Cookies & Tracking
Kozi uses cookies and other tracking technologies to understand how you use our platform, to improve user experience, and to remember your preferences. This includes analytics tools that help us analyze performance, measure interest in certain job categories, and detect system errors. You can control cookie settings through your browser at any time.
Profile Visibility & Public Display
By creating a Kozi worker profile, certain information such as your name, profile picture, work category (e.g., cleaner, receptionist), and general location (e.g., Nyarugenge District) may be visible on our public "Available Workers" section to help employers find the right match. You can request to limit or deactivate your visibility through our customer service team. However, limiting your visibility may affect your chances of being contacted for jobs.
Optional Features
Kozi may offer optional features such as enhanced visibility, skill badge promotion, or job alerts through WhatsApp and email. You have the option to opt in or out of these services at any time. We are also working toward integrating login and access through Google or Facebook accounts, which will follow strict authorization procedures.
User Rights and Data Disclosure
User Rights
At Kozi Rwanda, you have full rights over your personal data. You have the right to view, correct, update, or delete your personal information at any time. You can also request a copy of the data we hold about you. If you believe your data is being used incorrectly or without your consent, you may contact us to request correction or removal. We give you full control over how your profile appears publicly — including your visibility on our "Available Workers" section. If you want to pause, limit, or delete your account, we provide secure options to do so upon request.
You also have the right to opt out of receiving marketing or promotional content, such as job tips, newsletters, or service updates. Simply use the opt-out link provided in our communications or notify our support team. Note that opting out may prevent you from receiving time-sensitive job alerts or new opportunities.
If your information is handled in a way that violates your privacy or security, you have the right to file a complaint directly to Kozi or the relevant national data protection authority.
Data Sharing & Disclosure
Kozi only shares your data when it’s necessary to provide our services or when legally required. We do not sell your data to advertisers, third parties, or data brokers. Your profile information may be shared with verified employers or businesses that are actively hiring through Kozi. Likewise, job details may be shared with registered workers who apply for or are shortlisted for a job. We also work with trusted service providers such as mobile payment systems, customer messaging tools, and cloud hosting platforms — but we ensure they follow strict data protection rules.
In rare situations, we may disclose your personal information if it’s required by law, court order, or government investigation. This includes national labor regulation compliance, fraud prevention, or disputes involving worker or employer rights. If we are required to share your data legally, we will try to notify you unless doing so is legally prohibited.
Finally, if Kozi introduces a new feature (e.g., partnership programs, insurance providers, or sponsored listings), your data will only be shared after notifying you and obtaining your permission.
Contact Information
If you have any questions, difficulties using our platform, or concerns about how your data is collected and managed under this Privacy Policy, please do not hesitate to reach out to us. Your privacy, safety, and understanding are very important to us. Whether you're a job seeker, homeowner, business, or partner, we are here to support you and ensure your concerns are addressed promptly and professionally.
For any issue related to your account, job applications, or data privacy, use the contact details below to get help from the appropriate Kozi team.
Email Contacts:
General Inquiries: info@kozi.rw
Support: support@kozi.rw
Marketing: marketing-director@kozi.rw
Phone Numbers:
+250 788 719 678
+250 795 755 552
Office Address:
Kacyiru - KG 647 St, Nearby American Embassy, Kigali - Rwanda
Operating Hours:
Monday – Friday, 9:00 AM to 5:00 PM